Shipping policy

1. Shipping Areas

For now, we ship exclusively within Malaysia. If you’re outside Malaysia, please contact us — we’ll do our best to assist you.

2. Processing Time

Orders are processed within 2–5 business days. Please note that processing time does not include shipping.

3. Shipping Methods & Timeframes

Your order will be delivered by our reliable shipping partners. Most orders arrive within 2–7 business days across Malaysia.

 

4. Shipping Costs

Shipping fees are calculated at checkout based on weight, destination, and shipping method.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your delivery.

6. Delays

While we work with trusted carriers, delivery times may be affected by customs, weather, or other unforeseen circumstances. We appreciate your patience and understanding.

7. Lost or Damaged Items

Please contact us at hello@calderandpine.com immediately if your package is lost or arrives damaged. We will work with you to resolve the issue.